📦 Shipping Policy
Last updated: 11/23/25
1. Shipping Partner
All orders are shipped through third-party shipping partners.
We currently ship nationwide within the Philippines.
2. Processing Time
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed the next business day.
3. Delivery Time
Estimated delivery timelines once handed over to the shipping partner:
- Luzon: 1–3 business days
- Visayas: 2–4 business days
- Mindanao: 3–5 business days
Actual delivery times may vary depending on courier operations, weather, and logistics conditions beyond our control.
4. Tracking Information
Once shipped, you will receive:
- A tracking number
- A link or instructions on how to track your shipment
Tracking visibility depends on the systems of our third-party shipping partners.
5. Delays, Loss, or Damage
Since delivery is handled by independent shipping partners:
- We are not responsible for delivery delays.
- If an order is marked delivered but not received, the customer must coordinate with the courier.
- For damaged packages, send us photos within 24 hours so we can assist in filing a courier claim.
6. Incorrect or Incomplete Address
Customers are responsible for providing a correct and complete delivery address.
Incorrect addresses may cause delays, failed deliveries, or lost packages, which cannot be refunded until the courier returns the item to us.
💸 Refund & Return Policy
Last updated: 11/23/25
⚠️ Important Notice
Due to the nature of our products (compounded injectable peptides), all sales are final.
For safety and regulatory reasons, we cannot accept returns of opened, used, or temperature-sensitive items.
1. No Return Policy
We cannot accept returns for:
- Opened or used vials
- Reconstituted products
- Temperature-sensitive items
- Products damaged after successful delivery
- Items shipped to incorrect customer-provided addresses
2. When Refunds Are Allowed
Refunds may be granted only if:
- Your order has not yet been shipped
- You received the wrong product
- Your order arrived damaged due to courier mishandling (must be reported within 24 hours with photos)
3. Non-Refundable Situations
Refunds cannot be issued for:
- Change of mind
- Incorrect address provided by the customer
- Courier delays
- Lost packages marked as “delivered”
- Failure to follow storage or reconstitution instructions
4. Damaged or Wrong Items
If you receive a wrong or damaged item:
- Take clear photos of:
- The item
- The box
- The packaging
- Send them to us within 24 hours of delivery.
- Our support team will review and arrange a replacement if eligible.
5. Cancellations
Orders may be cancelled only before shipment.
Once handed to the shipping partner, the order cannot be cancelled or refunded.